The Orazzle Help Centre
Most popular questions
If your parcel is missing, please check around your property, including around all entrances and garage, to see if it was tucked away out of sight. I’d also recommend checking with the people who live with you as well as your neighbours.
If your order is still not found, then the next step is for you to contact the carrier. Please provide them with your tracking number and any other details requested. They’ll be able to provide more information, as sometimes parcels are held for collection at a nearby post office.
If your parcel is still missing once you have contacted the carrier, please get in touch with us via our Contact Form with a case/reference number so we can investigate this further.
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Due to hygiene and safety concerns, Orazzle Toothpaste is non-returnable once delivered. We do not accept returns or exchanges for this product under any circumstances, including if the packaging is opened or sealed.
Please ensure that you check your order details carefully before confirming the purchase.
If you receive a damaged or incorrect product, please contact our customer support within 24 hours of delivery with clear photos and order details.
Not finding what you are looking for?
Please allow 1-4 business days processing time for your parcel to leave our warehouse.
Rest assured, once shipped, your parcel will be delivered with our trusted shipping partner within your selected shipping timeframe. Please note, this excludes weekends and public holidays.
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If you need to adjust your order or cancel it, please contact us promptly using our Contact Form. Provide us with your order number, email address, and details of the changes you need.
We work hard to ensure fast delivery, which means once an order is placed, we cannot guarantee changes or cancellations.
If your order has already been shipped, please get in touch with us, and we will be happy to assist you with returning your order.
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